Privacy Policy
Last updated: March 2026
Introduction
Air Duct and Chimney Services ("we," "our," or "us") respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and retain information when you visit proairchimney.com or contact us to request an estimate, appointment, inspection, or related service.
Our business may use a service-network model. That means your request may be reviewed, scheduled, quoted, or fulfilled by us directly or by a vetted employee, contractor, or independent service provider working with us. This policy describes that handling model.
Information We Collect
Information you provide
- name
- phone number
- email address
- property address or service area
- service type, scheduling preferences, and request details
- files, photos, or notes you choose to send with a request
Information collected automatically
- IP address
- browser, device, and operating system information
- pages viewed, referral source, and on-site activity
- marketing attribution data such as campaign and click identifiers
- basic location signals used to personalize or route the experience
How We Use Information
- review and respond to quote, estimate, booking, and support requests
- schedule, confirm, reschedule, or follow up on appointments
- route your request to an employee, contractor, or independent service provider when needed to quote, schedule, or fulfill the work
- operate the website, forms, analytics, and booking flows
- improve service quality, prevent abuse, and troubleshoot issues
- comply with legal obligations and enforce our policies
How We Share Information
We do not sell your personal information for money. We may share information in the following situations:
Service-network routing and fulfillment
We may share the information needed to quote, schedule, confirm, or fulfill your request with an employee, subcontractor, independent service provider, or service-network partner working with us.
Processors and software vendors
We may share information with vendors that help us run the business, such as hosting, analytics, call and text tools, scheduling tools, form processors, payment processors, customer-support systems, and fraud-prevention tools.
Legal and business events
We may disclose information if required by law, to protect our rights, or in connection with a sale, merger, financing, or transfer of business assets.
Cookies, Analytics, and Advertising
We and our vendors may use cookies or similar technologies to remember preferences, understand site usage, measure campaign performance, and improve the website. These technologies may collect information about your device, browser, pages visited, and marketing source.
You can control cookies through your browser settings. Blocking or clearing cookies may affect some website functionality.
Call, Text, and Scheduling Communications
If you give us your phone number or submit a scheduling request, we may contact you by call or text about your quote, appointment, service request, routing, or follow-up. Message and data rates may apply depending on your carrier plan.
You can ask us to stop non-essential communications at any time. Operational messages about an active request or scheduled service may still be sent as needed to complete the work.
Data Retention
We retain personal information for as long as reasonably necessary to respond to your request, operate the business, document transactions, resolve disputes, comply with legal obligations, and enforce agreements. Retention periods may vary depending on the type of request and the systems involved.
Data Security
We use reasonable administrative, technical, and organizational safeguards to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Your Rights
Depending on your location, you may have rights to:
- request access to the personal information we hold about you
- request correction of inaccurate information
- request deletion of information, subject to legal or operational exceptions
- opt out of marketing communications
To make a request, contact us using the details below. We may need to verify your identity before completing certain requests.
California Privacy Notice
If you are a California resident, you may have additional rights under California privacy law, including rights to know, access, delete, and correct certain personal information, subject to legal exceptions. We do not sell personal information for money.
Children's Privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will take reasonable steps to delete it.
Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, contact us at:
Air Duct and Chimney Services
Phone: 813-513-7861
